Shipping & Returns — Beauty Shop Supply USA

Shipping

Where we ship: all 50 U.S. states, DC and Puerto Rico. For México, use beautyshopsupply.com.mx.
Rates: flat per order, free on orders over (subtotal before discounts).
Carriers: USPS Ground Advantage or UPS Ground from Katy, TX. Larger orders may ship UPS or LTL freight.
Handling time: 1–2 business days after payment is confirmed. Transit is typically 2–5 business days in the continental U.S.; Alaska, Hawaii and Puerto Rico can take longer.
Tracking: the tracking number appears on your order page and is emailed to you when the package ships.

We currently accept bank transfer (ACH / domestic wire) and Zelle. Card payments are coming soon.
Payment details are shown on your order page and in the confirmation email. Please use your order number as the memo.
Orders are reserved for 48 hours pending payment; unpaid orders are cancelled and stock released after that.
Prices are in U.S. dollars. Texas sales tax (8.25%) applies to orders shipped within Texas; resellers can send a Texas resale certificate to have it removed.

Damaged or wrong items: email [email protected] within 7 days of delivery with your order number and photos. We replace the item or refund it — your choice.
Unopened products may be returned within 30 days of delivery for a refund of the product price (return shipping paid by the buyer, 15% restocking fee on wholesale-tier orders). Opened or used skincare cannot be returned for hygiene reasons.
Lost packages: if tracking shows no movement for 7 days we open a claim with the carrier and reship or refund.
Refunds are issued to the original payment method within 5 business days of receiving the return.

Email [email protected] or call +1 (917) 695-4537, Monday–Friday 9am–6pm Central.